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Automation

4 Practical Examples of IT Service Desk Automation
Automation

When we think about the role of the IT service desk analyst in this way it’s easy to come up with a number of mundane and repetitive tasks that keep our analysts busy but don’t really provide much value. Triaging tickets, tracking down more information from a caller, manually adding notes to a ticket; they’re all necessary activities but they’re also time-consuming and not entirely focussed on issue resolution or customer service. An analyst’s time would be better spent on answering calls, handling more complex queries, or improving the processes of the IT service desk.

Practical Examples of IT Service Desk Automation

Whistleblower

It is a safe and unique tool whose purpose is to gather reports from whistleblowers in the company. Whistleblower meets all legal requirements and complies with the provisions of the EU directive.

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