August 20, 2021 - Mint Service Desk today announces the public release of Mint Service Desk version 3.0.2.

We are very satisfied with the great effort that our entire team has made, this new version will be to the liking of our customers. They will find new functionalities and improvements that will help their daily operations.

You can start your download here.

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‍Changelog

The following list shows all the changes since the last public version 2.8.6. Now you can see what has been added and improved.

‍Version 3.0.2

Bugs:

- Fixed LDAP Injection

- Fixed drag and drop in Queue and Knowledge Base

- Fixed Widget removal

- Fixed visual aspects of sidebar

‍Version 3.0.1

Added:

- Administrator notices

- Additional Custom Fields in Dashboard Columns

- Enterprise Features

- Saving a column setting

- New sidebar

- New translations - German, Italian and Portuguese

- Information about sizes, background extensions and logos in the login screen configuration.

- Custom Fields - Displaying in reports and dashboard

- Handling anonymous e-mails

Changed:

- Surname to Last name

- User name to Login

- Layout of the email filters page

- French language translation update

Bugs:

- Fixed problems with surveys

- Fixed problems with reports

- Fixed for downloading tickets via API

- Minor bugs

‍Version 3.0.0

Added:

- Sort dictionaries

- Extend the knowledge base to limit the visibility of entries per customer

- Ticket Deleting

- Extended Reports

- Ability to create related tickets from the asset view

- Notification Module - multilanguage extension

- Asset-company relation

- Out of office feature

- Custom fields required option

- Toggle tickets forward/backward from the details view

Removed:

- Hangfire

Bugs:

- Fixed minor bugs.

‍Version 2.9.10

Added:

- Support for anonymous connection for SMTP

Bugs:

- Fixed an error connecting to an email box

‍Version 2.9.8

Added:

-Ukrainian translation

Bugs:

- Fixed users report generation error

- Fixed user error with missing first and last name

‍Version 2.9.7

Bugs:

- Fixed pending reminder

‍Version 2.9.6

Bugs:

- Fixed minor bug

‍Version 2.9.5

Bugs:

- Fixed error while editing Email Accounts

- Fixed problem with linking messages to tickets

‍Version 2.9.4

Added:

- Delete provider button

Bugs:

- Fixed Geolocation Errors up to 2.9.1

- Fixed LDAP errors

‍Version 2.9.3

Bugs:

- Fixed minor bug

‍Version 2.9.2

Bugs:

- Fixed the ability to clear unnecessary fields

- Fixed error when applying filters to emails

‍Version 2.9.1

Bugs:

- Fixed inability to delete DefaultQueue

- Fixed the lack of value reload in the ticket creation form

- Fixed Error while editing SLA

‍Version 2.9.0

Added:

- Time tracking to help you estimate time and determine the time spent

- The ability to close related tickets when master ticket is closing

- The ability to report on dynamic fields

- default queue agent feature

Changed:

- Location of confirm password input

Removed:

- Notification tab for admin

Bugs:

- Fixed minor bugs.