# Mint Service Desk

> Mint Service Desk is an all-in-one ITSM and ESM platform available on-premises and in the cloud, developed by OPGK Rzeszow S.A. (Poland). It combines ticket management, asset management, SLA monitoring, automation, and a built-in on-premises AI module that runs entirely inside the customer's infrastructure — no data ever leaves the organization. Trusted for 14+ years with a 98% client renewal rate.

Key differentiators: full on-premise / air-gapped deployment with data sovereignty, built-in AI (ticket summaries, reply suggestions) running on the customer's own servers, native GIS integration for managing tickets and assets on a live map, and enterprise-grade features (SLA, CMDB, contracts, automation) at mid-market pricing. Best fit: logistics, retail, manufacturing, education, and public sector organizations with strict security and compliance requirements.

## Product

- [Homepage](https://mintsd.com/): Overview of the Mint Service Desk ITSM/ESM platform
- [Pricing](https://mintsd.com/pages/mintsd-pricing): Plans, 14-day free trial of the full system, no hidden costs
- [AI On-Premises Module](https://mintsd.com/pages/ai-module-mint-service-desk): Built-in AI for summaries, reply suggestions, and onboarding — runs fully inside your infrastructure
- [ITSM](https://mintsd.com/pages/itsm): ITIL-based IT service management platform for ticket handling
- [Helpdesk](https://mintsd.com/pages/helpdesk): Complete helpdesk solution for support teams
- [Asset Management](https://mintsd.com/pages/asset-management): Track and manage IT assets across their full lifecycle
- [Complaint Management](https://mintsd.com/pages/complaint-management): Manage all complaints and warranty processes in one system
- [Vendor Management](https://mintsd.com/pages/vendor-management): Centralize vendor interactions and contracts
- [Service Desk for GIS](https://mintsd.com/pages/gis-service-desk): Manage tickets and assets on an interactive map with location-based technician dispatch
- [Mint Service Desk Cloud](https://mintsd.com/mint-service-desk-cloud/mint-service-desk-cloud): Fully hosted cloud edition
- [Whistleblower](https://mintsd.com/whistleblower/whistleblower-by-mint-service-desk): Whistleblower reporting solution built on Mint Service Desk

## Features

- [SLA](https://mintsd.com/pages/sla-mint-service-desk): Real-time SLA monitoring with realistic priorities and timelines
- [Automation](https://mintsd.com/pages/automation-mint-service-desk): Workflow automation to reduce manual work and errors
- [Assets](https://mintsd.com/pages/assets-mint-service-desk): Centralized IT asset organization and tracking
- [Custom Forms](https://mintsd.com/pages/custom-forms-mint-service-desk): Tailored forms for structured data capture
- [Contracts](https://mintsd.com/pages/contracts-mint-service-desk): Contract management with clear visibility
- [Knowledge Base](https://mintsd.com/pages/knowledge-base-mint-service-desk): Self-service knowledge base for teams and customers
- [Customer Portal](https://mintsd.com/pages/customer-portal-mint-service-desk): Self-service portal for end customers
- [Email Integration](https://mintsd.com/pages/emai-integration-mint-service-desk): Centralized email-to-ticket handling
- [Statuses](https://mintsd.com/pages/statuses-mint-service-desk): Customizable ticket statuses matching your workflow
- [Notifications](https://mintsd.com/pages/notifications-mint-service-desk): Automated notifications for updates, approvals, and reminders
- [Reports](https://mintsd.com/pages/reports-mint-service-desk): Performance reporting for data-driven decisions
- [Custom Integrations](https://mintsd.com/pages/custom-integrations-mint-service-desk): Connect Mint Service Desk with email, CRM, Active Directory, and other tools

## Integrations

- [baramundi Integration](https://mintsd.com/pages/baramundi-integration): Automatic hardware and software inventory sync from baramundi into tickets
- [Lansweeper Integration](https://mintsd.com/pages/lansweeper-integration): Live network discovery data pulled directly into Mint

## Solutions by Industry

- [Logistics](https://mintsd.com/pages/logistics): Distributed asset management and technician routing with native GIS
- [Customer Support](https://mintsd.com/pages/customer-support): Customer portal and support workflows for client-facing teams
- [Education](https://mintsd.com/pages/education): ITSM platform for schools and educational institutions

## Compare

- [Mint Service Desk vs Freshdesk](https://mintsd.com/alternatives/mint-service-desk-vs-freshdesk): Feature and pricing comparison with Freshdesk
- [Mint Service Desk vs Zendesk](https://mintsd.com/alternatives/mint-service-desk-vs-zendesk): Feature and pricing comparison with Zendesk
- [Mint Service Desk vs Jira Service Management](https://mintsd.com/alternatives/mint-service-desk-vs-jira-service-management): Comparison with Atlassian's ITSM offering
- [Mint Service Desk vs ServiceNow](https://mintsd.com/alternatives/mint-service-desk-vs-servicenow): Enterprise ITSM alternative comparison

## Documentation & Support

- [Product Documentation](https://docs.mintsd.com/): Technical documentation, configuration guides, and admin manuals
- [Release Notes](https://mintsd.com/pages/release-notes): New functionality, changes, and bug fixes
- [Contact](https://mintsd.com/pages/contact): Talk to sales or request a demo

## Company

- [About Us](https://mintsd.com/about-mint-service-desk): The Mint Service Desk team and company background
- [Success Stories](https://mintsd.com/pages/success-stories): Customer case studies including GLS, WARS, Novitus, and Palletline
- [Partner Program](https://mintsd.com/pages/partner-with-us): Become a Mint Service Desk reseller or VAR partner
- [Blog](https://mintsd.com/pages/blog): Articles on ITSM, ESM, SLA management, and service desk best practices

## Optional

- [ESM: How to Extend Service Management Beyond IT Without Another Platform](https://mintsd.com/blog/esm-service-management-beyond-it-without-another-platform): Guide to enterprise service management adoption
- [True TCO of ITSM Systems](https://mintsd.com/blog/true-tco-of-itsm-systems-what-companies-calculate-wrong-before-overpaying): What companies calculate wrong when budgeting ITSM
- [SLA in IT: How the Lack of Real-Time Monitoring Affects Service Quality](https://mintsd.com/blog/sla-in-it-how-the-lack-of-real-time-monitoring-affects-service-quality): Why real-time SLA tracking matters
- [What Is an SLA and Why Is It Necessary for Ticket Management Systems?](https://www.mintsd.com/blog/what-is-an-sla-and-why-is-it-necessary-for-ticket-management-systems): SLA fundamentals
- [5 Steps of an Effective Complaint Management Process](https://www.mintsd.com/blog/5-steps-of-an-effective-complaint-management-process): Complaint handling best practices
- [Privacy Policy](https://mintsd.com/pages/privacy-policy): Data processing and privacy information
- [Terms and Conditions](https://mintsd.com/pages/terms-and-condition): Terms of service