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your service desk.

SELF-HOSTED & MANAGED ITSM
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on-premises & managed ITSM SOFTWARE

Best for Support, Complaints and ITSM

Incident Management
Incident Management
Intuitive ticket design allows you to handle your incidents with ease. Relate similar tickets for quicker response and resolution.
Asset Management
Asset Management
Fully customizable; create any category you need. Link assets to incident and problem tickets to quickly understand impact across your estate.
Auto Discovery
Auto Discovery
Get automatic network identification of IT assets in your organization. Have immediate access to complete, accurate, and up-to-date data at any time with our dedicated Network Auto Discovery module.
Knowledge Base
Knowledge base
Share your knowledge with other agents. It's simple.
Service Management
Service Requests
Ticket labels allow you to split your tickets between service requests and incidents. Easily report on your service desk numbers and create unique ticket forms for each type of request.
Customized Forms
Custom Forms
Choose from our wide range of  attributes to create unique forms for your service desk and collect all the information your analysts need from the get-go.
MultiChannel
Customized Communication
Reach your customers the way they want with social media and email integration
Advanced SLA
Advanced SLA
Advanced management options for services and service level agreements.
Instant Chat
Custom Addons
If you need extra integration or something additional - we are here to help.
Enjoy your Service Desk
Our customers

Over 1500 installations!

Our Customers come from different backgrounds and markets. There's one thing that they have in common. They were all looking for the ITSM Software that could be installed on their infrastructure and which they could customize upon the needs. We are proud to be their partner and we look towards meeting you!

Customer testimonials.BGFI Bank
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cloud ready

How do we work?

Workshop

Workshop

For more complex implementations we need to make sure we understand each other in terms of requirements and architecture.
Implementation

Implementation

Once we are on the same page with the requirements we can kickoff an implementation project. In some cases, Custom Development can be performed to adjust the system to your needs.
Trainings

User and Admin Training

After the successful delivery of your new ITSM software, we will conduct live or remote training sessions.
Support

Support

To ensure smooth operations we provide support for the implemenent system.
DEMO REQUEST
ITSM Software
ITSM SOFTWARE on-premises

Service desk and asset management finally combined

Service desk life is made simple with all  essential information you need about your tickets and the assets related to them found in one place. Want to try it out? Why not get in touch today for a free demo to discover what Mint Service Desk can do for you.

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What's new?

Check out our latest updates. Find out what's going on!
We are pleased to present our new version, Mint Service Desk Enterprise 3.2.13. We are convinced that our customers will be very satisfied. Certainly, the new features and improvements will help them in their daily operations.
Mint Service Desk 3.2.13
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Inefficient service is one of the main reasons why customers give up brand services. A focus on improving this aspect should be a priority for most companies as it will prevent consumers from leaving the service and increase quality. An appropriate system for managing complaints enables efficient response and handling tickets on time.
What is a Complaint Management System?
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The Service Desk & IT Support Show took place on May 11-12, 2022 at the ExCeL exhibition and conference center in London. The event was attended by a delegation of specialists from OPGK Software, presenting its flagship product, which is the Mint Service Desk ticketing system.
Mint Service Desk took part in The Service Desk & IT Support Show in London!
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Next generation Service Desk.

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OPGK Rzeszów S.A.
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We will be at ExCeL London on 11-12 May 2022.

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