Mint Service Desk
Powerful, yet easy!

Cost-efficient, Flexible, Great for customization
High performer fall 2022High performer summer 2022Serview Certified ToolCapterra
on-premises & managed ITSM SOFTWARE

Best for Support, Complaints and ITSM

Incident Management
Incident Management
Intuitive ticket design allows you to handle your incidents with ease. Relate similar tickets for quicker response and resolution.
Asset Management
Asset Management
Fully customizable; create any category you need. Link assets to incident and problem tickets to quickly understand impact across your estate.
Auto Discovery
Auto Discovery
Get automatic network identification of IT assets in your organization. Have immediate access to complete, accurate, and up-to-date data at any time with our dedicated Network Auto Discovery module.
Knowledge Base
Knowledge base
Share your knowledge with other agents. It's simple.
Service Management
Service Requests
Ticket labels allow you to split your tickets between service requests and incidents. Easily report on your service desk numbers and create unique ticket forms for each type of request.
Customized Forms
Custom Forms
Choose from our wide range of  attributes to create unique forms for your service desk and collect all the information your analysts need from the get-go.
MultiChannel
Customized Communication
Reach your customers the way they want with social media and email integration
Advanced SLA
Advanced SLA
Advanced management options for services and service level agreements.
Instant Chat
Custom Addons
If you need extra integration or something additional - we are here to help.
Enjoy your Service Desk
Our customers

Over 2000 installations!

Our Customers come from different backgrounds and markets. There's one thing that they have in common. They were all looking for the ITSM Software that could be installed on their infrastructure and which they could customize upon the needs. We are proud to be their partner and we look towards meeting you!

Our Customers
Mobile friendly ITSM
cloud ready

Best solution for:

Workshop

Logistics

Thanks to our experience in logistics Mint Service Desk can be customized to support all processes in logistics companies. You can learn more about it by reading our case study.
Implementation

Complaint Management

Some of our existing customers use MintSD as a key platform to communicate with their customers and manage complaints.
Trainings

Customer Support

Successful customer support is a crucial set of processes that need to be applied on the right platform to ensure good customer satisfaction.
Support

Public Administration

To ensure high satisfaction in the communities more and more public organizations decide to implement platforms through which they can share access to public services.
DEMO REQUEST
ITSM Software
ITSM SOFTWARE on-premises

Service desk and asset management finally combined

Service desk life is made simple with all  essential information you need about your tickets and the assets related to them found in one place. Want to try it out? Why not get in touch today for a free demo to discover what Mint Service Desk can do for you.

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Whistleblower

It is a safe and unique tool whose purpose is to gather reports from whistleblowers in the company. Whistleblower meets all legal requirements and complies with the provisions of the EU directive.

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