Mint Service Desk is a comprehensive tool designed for efficient ticket management, quick problem solving, providing the best support and access to an extensive knowledge base. Prioritize tickets, supervise the statuses, create queues and stay in constant contact with your Customers.
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Do you have problems with your IT assets? Does your computer need a security update? Do you need help with setup? MintSD is a helpdesk that will help you solve all problems as well as track and respond to tickets in an organized manner.
Provide a single point of contact for your Clients so that they always know that they can rely on comprehensive IT service. Thanks to the Mint Service Desk, customers can use the self-service portal and contact technical support directly. What's more, in the case of typical tickets, they have the possibility to use the knowledge base and find a solution to the problem themselves.
Forget about calendar reminders, notes, and emails. Helpdesk allows you to define not only the order of tickets but also priority levels and resolution time requirements.
Create reports based on notifications, assets, and users. Mint Service Desk allows you to moderate attributes, edit and sort the list of existing reports by their creation date, and define filters to group protocols.
Helpdesk integrates all information about tickets, problems, and tasks into one platform. Each Agent assigned to a given ticket has immediate access to the entire history of the case, holds the ability to track SLA, set statuses, and attach documentation to the conversation.
Thanks to the self-service portal, you can get answers to your questions immediately due to a comprehensive knowledge base.
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Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
missing information in our systems, VPN conectivity problems, hardware issues, etc.
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Nothing! It was awsome, I really think is perfect for beginners.
My work now is easier, we can organice and control everything!
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
