Your help desk, reimagined in the cloud.

Simplify with Mint:  
Cloud-Based Service Desk.

Experience seamless service coordination with Mint Service Desk: your all-in-one ticket and complaint management solution, crafted for excellence.

Our mission is to deliver service desks that people enjoy using every day.

Mint Service Desk was born out of the demand for a service desk that support and customer service teams enjoy using. We addressed this by creating a consultative IT Service and Help Desk model, where we partner with enterprises to craft a bespoke solution for their needs. Our specialists provide solutions, services, and support to companies worldwide.

Mint Service Desk's team are fuelled by an ambition to create Service Desks of the highest quality at affordable prices for thriving enterprises. We use the latest technologies and focus on continuous development and innovative approaches to helping our customers get the Service Desk Solution that works for them.

Simple setup, complex capabilities.

Mint Service Desk is designed for ease from the start. Our cloud-based platform means no complex installations or cumbersome hardware setups. You'll be up and running in no time with our intuitive setup wizard that guides you every step of the way.


Features that elevate your service experience.

We make complicated simple, so your focus remains on growing your business, not on managing support tickets.

Customer Self-Service Portal

A dedicated online space where your customers can submit support tickets, track their progress, and access helpful resources. It's designed to streamline communication and enhance the support experience.

Service Level Agreements (SLA)

SLA defines expected response and problem resolution times, ensuring transparency and reliability of the services provided. For detailed information on this topic, it is advisable to consult the system's full documentation.

Custom Fields

Custom fields enable the addition of specific information to tickets or user profiles, facilitating data organization and customization to business needs.


Surveys are used to collect feedback from clients about their service experience, helping to identify areas for improvement and measure customer satisfaction. More detailed information requires consultation with the full documentation.

Don’t just take our word for it

Easyto use and implement system. Quite nice interface with good functionality. Support is very helpful. We use it everyday for supporting our customers.

Mariusz W.

It's easy to use and easier to modify. Recommending to everyone.

Verified User
Consumer Services

Easy to learn and use for beginners and complete for advanced users. Very good and logical for administrators. Fast. Nice and convenient interface.

Andrzej W.
Project Manager

We use MintSD daily as the platform for complaint management and tracking deliveries. I like its flexibility and user-friendly interface.

Verified User
Food Production

Transparent pricing, tailored to Your needs.

Unlock full potential with Mint Service Desk Cloud without any hidden fees.

Mint Service Desk Lite

Number of agents:
X Agents
5 GB
Basic support
Ticket Management
Multi-channel communication
Email Integration

Basic plan

Ideal for small teams and startups.
Billed monthly.
Get started
Access to all basic features
Basic reporting and analytics
Up to 10 individual users
20GB individual data each user
Basic chat and email support

Business plan

Growing teams up to 20 users.
Billed monthly.
Get started
200+ integrations
Advanced reporting and analytics
Up to 20 individual users
40GB individual data each user
Priority chat and email support

Enterprise plan

Large teams with unlimited users.
Billed monthly.
Get started
Advanced custom fields
Audit log and data history
Unlimited individual users
Unlimited individual data
Personalised+priotity service

Frequently Asked Questions

How do I get started with Mint Service Desk?
What subscription plans are available?
What kind of support can I expect with my subscription?