ITSM PLATFORM
IT support that scales with your team
Mint Service Desk gives your IT team one place to manage tickets, assets, and SLAs — deployed on your servers or in the cloud, with full control over where your data lives.
4.8/5 rating on G2
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Trusted by organizations
across Poland and CEE
across Poland and CEE
WHAT MINT SOLVES
Built for how internal IT actually works.
Designed to handle the full range of service management — internal IT, ESM, and customer support — from one platform.
Trust user world wide
Predictable costs at scale
Managed and On-Premises plans include unlimited agents for teams of 100+ users — so growing your IT team doesn't mean renegotiating your contract.
Ticket data and AI-processed content never leave your servers. Available as a paid add-on, running locally — not routed through external cloud models.
AI that stays on your infrastructure
Built around how IT teams actually triage
SLA logic, escalation paths, and priority rules shaped by internal IT workflows — and flexible enough to extend to customer-facing support.
Real-time SLA visibility
PLATFORM CAPABILITIES
Everything your IT team needs. Nothing you don't.
Built for IT, extended across every department that needs structured workflows.
Incident & Request Management
Structured workflows for incidents, service requests, and change management. Configurable priority rules and escalation paths — without requiring vendor support for every change
SLA Monitoring & Early Warning
Real-time SLA tracking with configurable breach alerts. Set warning thresholds before deadlines are missed — not after.
Workflow Automation
Automate ticket routing, assignment, and status transitions based on configurable rules — including notifications by queue, role, or specific event type
Asset Management, Built In
Track IT assets and link them directly to tickets. Network Auto Discovery keeps your inventory accurate without manual updates. Integrates with baramundi and Lansweeper.
ESM Beyond IT
The same queues, SLAs, and routing rules IT uses — available to HR, admin, and finance teams on one platform. No second tool, no second login.
Self-Service Portal
Employees submit and track requests without opening a ticket through IT. Status updates, knowledge base articles, and approvals happen in one place.
Multi-Language Interface
Available in 10 languages, so teams across regions work in their own — without separate instances or translation overhead.
How it works
From first conversation to system live — without the guesswork
Mint Service Desk implementations follow a structured process, not a generic onboarding email.
Step 1
We learn your process
A short conversation to understand your current setup, team size, and what's not working today.
Step 2
We configure your instance
Mint is configured for your queues, SLAs, and ticket types — on Cloud, Managed, or On-Premises, based on what you choose.
Step 3
Your team goes live
We stay close during the first weeks while your team gets comfortable with day-to-day workflows.
SEE IT IN ACTION
Watch how Mint actually works.
Built specifically for internal IT operations — not adapted from a customer support platform.
PLANS & FEATURES
See exactly what's included at each level
From core ticketing to multi-department ESM — every feature is mapped to the plan that includes it, across Cloud and On-Premises.
FAQ
Questions we hear most often
Straight answers — no sales call required to get them.
How long does implementation take?
Can I migrate data from Jira, Freshdesk, or another system?
Does the AI module really never send data externally?
Can I test Mint SD Cloud before making a decision?
Does Mint handle ESM — departments outside of IT?
FROM THE BLOG
Notes from IT teams who've been through this
Practical breakdowns of SLA tracking, total cost of ownership, and where ESM fits — written for people who run service desks, not for people who sell them.
