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ITSM platform enabling continuous improvement of your services

Mint Service Desk offers multiple communication channels to Customers and end-users, facilitating the submission process and conveniently collecting data in one place, allowing technicians to promptly assess and provide solutions to ongoing issues. MintSD is a certified ITSM platform that provides support for all processes.

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Reduce problems and minimize costs

Minimize the occurring problems thanks to the comprehensive ITSM platform for handling tickets. We provide fast and effective implementation and the necessary support in adapting the system to your individual needs. Our specialists also help you to provide comprehensive service management.

ITSM

Service
Desk
Asset
Management
Incident
Management
Problem
Management
Change
Enablement
Service Request
Management
Service Level
Management
Service Catalog
Management
Service Configuration Management
Knowledge
Management

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"Fast reaction upon issues."
What do you like best about Mint Service Desk?

Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse

What do you dislike about Mint Service Desk?

so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.

What problems is Mint Service Desk solving and how is that benefiting you?

missing information in our systems, VPN conectivity problems, hardware issues, etc.

Emmanuel L.
Senior T&L / Manufacturing
"Great System"
What do you like best about Mint Service Desk?

It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.

What do you dislike about Mint Service Desk?

Nothing! It was awsome, I really think is perfect for beginners.

What problems is Mint Service Desk solving and how is that benefiting you?

My work now is easier, we can organice and control everything!

Tamara V.
Customer Relationship & Digital Marketing Senior Manager
Palletline

We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.

Read use case