Mint Service Desk offers multiple communication channels to Customers and end-users, facilitating the submission process and conveniently collecting data in one place, allowing technicians to promptly assess and provide solutions to ongoing issues. MintSD is a certified ITSM platform that provides support for all processes.
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Minimize the occurring problems thanks to the comprehensive ITSM platform for handling tickets. We provide fast and effective implementation and the necessary support in adapting the system to your individual needs. Our specialists also help you to provide comprehensive service management.
ITSM offers insight into data and analysis, thanks to which Agents have access to the current status of tickets in their queue and know which tickets should be accelerated because they consume too much time and assets.
Reduce the average response time to a ticket and solve technical problems faster and more efficiently thanks to a structured Service Management practice.
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
missing information in our systems, VPN conectivity problems, hardware issues, etc.
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Nothing! It was awsome, I really think is perfect for beginners.
My work now is easier, we can organice and control everything!
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
