Provide your Clients with an intuitive platform for creating tickets!
Customer Portal allows you to collect, describe and parameterize the forms for creating tickets. Thanks to the comprehensive portal, Clients can intuitively and automatically create tickets, have insight into the statuses regarding the level of its service, and a full history of communication with the Agent.
Use the self-service Customer Portal
Customer Portal is a fully safe and intuitive platform that not only enables Clients to efficiently create tickets but also includes a comprehensive knowledge base and the ability to communicate directly with the Agent assigned to a given ticket. What is more, thanks to Customer Portal, Clients can log in anytime they want and get access to information they need without having to reach out directly to the company.
Everything in one comprehensive portal.
Know what your audience wants from your content. With the right strategy, you can get great exposure with the system ensures 100% security of all information and data, as opposed to communication via e-mail. Thanks to security features such as two-factor authentication, your Clients can securely transmit and access confidential information the most niche audiences.
Mint Service Desk Customer Portal is oriented toward Clients, their needs, and requirements. Customers have access to the entire history of communication, they know the SLA and Agent's estimated time, so they can keep track of the progress in solving tickets.
The portal combines the functions of both the Service Desk and Helpdesk, which allows you to store information in one place. Clients can use the extensive knowledge base and solve common problems on their own.
Take it for the ride.
Try it free for 7 days!
Experience all the features of Mint Service Desk with our 7-day trial. See how easily you can streamline IT management in your company.
Need more information? Let’s talk business.
Our sales team is ready to assist! Learn more about how Mint Service Desk can support your business and find the perfect solution tailored to your needs.
Proudly partnering with our Clients
"Great System"
What do you like best about Mint Service Desk?
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
What do you dislike about Mint Service Desk?
Nothing! It was awsome, I really think is perfect for beginners.
What problems is Mint Service Desk solving and how is that benefiting you?
My work now is easier, we can organice and control everything!
"Fast reaction upon issues."
What do you like best about Mint Service Desk?
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.
What do you dislike about Mint Service Desk?
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
What problems is Mint Service Desk solving and how is that benefiting you?
missing information in our systems, VPN conectivity problems, hardware issues, etc.
Learn how we help our Clients.
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
