Customer Portal allows you to collect, describe and parameterize the forms for creating tickets. Thanks to the comprehensive portal, Clients can intuitively and automatically create tickets, have insight into the statuses regarding the level of its service, and a full history of communication with the Agent.
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Mint Service Desk Customer Portal is oriented toward Clients, their needs, and requirements. Customers have access to the entire history of communication, they know the SLA and Agent's estimated time, so they can keep track of the progress in solving tickets.
Know what your audience wants from your content. With the right strategy, you can get great exposure with evThe system ensures 100% security of all information and data, as opposed to communication via e-mail. Thanks to security features such as two-factor authentication, your Clients can securely transmit and access confidential information.en the most niche audiences.
The portal combines the functions of both the Service Desk and Helpdesk, which allows you to store information in one place. Clients can use the extensive knowledge base and solve common problems on their own.
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
missing information in our systems, VPN conectivity problems, hardware issues, etc.
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Nothing! It was awsome, I really think is perfect for beginners.
My work now is easier, we can organice and control everything!
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
