The system has been designed for companies that receive and deal with incoming complaints. The software is fully adapted to managing tickets from customers who would like to return the purchased product. We believe that an efficient and quick response to tickets is the key to user satisfaction.
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The unique RMA number allows you to efficiently search for a given complaint, its handling, management and solution.
It is a great system to start, if you need a powerful, easy and simple service desk and asset management, MINT is the one. It also handles more features like SLA and full ITSM. It is very easy to communicate with customers having all communication in their chat view.
Nothing! It was awsome, I really think is perfect for beginners.
My work now is easier, we can organice and control everything!
Mint's Service Desk, has allowed my organization to easily and quickly respond to user's requests and issues, has improved communication through the organization and allowed for a better issue tracking.nse
so far nothing, the functionality has helped us to keep good track of pretty much any departamental need.
missing information in our systems, VPN conectivity problems, hardware issues, etc.
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We interviewed Alex Webb, Palletline Lead Infrastructure Specialist to find out more about the implementation of Mint Service Desk system in his company.
