What's the Difference Between ESM and ITSM?
In the ever-evolving world of IT and service management, acronyms and buzzwords often make it challenging to keep up with the latest trends and technologies. Two commonly used terms you might come across are ESM (Enterprise Service Management) and ITSM (IT Service Management). While they may sound similar, they serve distinct purposes within an organization. In this article, we'll explore the key differences between ESM and ITSM to help you understand their unique roles and how they contribute to the efficiency and success of businesses.