How to measure user satisfaction in ITSM?

Imagine a world where every IT service request is met with a smile, every ticket resolved with a nod of approval, and every user interaction leaves a lasting positive impression. While this may sound like a utopian vision, measuring user satisfaction in IT Service Management (ITSM) is a crucial step towards making it a reality. In today's fast-paced digital landscape, where customer experience is king, understanding how users perceive your IT services can be the difference between success and stagnation.