ITSM Software DPA

ITSM Software DPA

Data Processing Addendum for Mint Service Desk Cloud

1. General Terms

This Data Processing Addendum (DPA) is part of the Agreement between you (Customer) and ITSM Software S.A. (Company, Mint Service Desk Cloud). It governs the processing of Customer's Personal Data under the Agreement.

2. Definitions

  • Customer’s Personal Data: Data entered into the Service by the Customer.
  • Service Agreement: The Terms of Service and Privacy Policy, including this DPA.
  • Sub-processor: Any third-party processing Personal Data on behalf of the Provider.
  • Standard Contractual Clauses: Legal agreements for data transfer outside the EU, ensuring compliance with GDPR.

3. Provider’s Obligations

  • Mint Service Desk Cloud processes Personal Data only as necessary for providing the Service and as instructed by the Customer.
  • We implement appropriate technical and organizational measures to protect Personal Data.
  • We inform the Customer of any data breaches and assist in compliance with GDPR obligations.

4. Customer’s Obligations

  • The Customer must comply with GDPR and ensure the legality of the data processed through the Service.
  • The Customer is responsible for implementing security measures appropriate to the nature of the processed data.

5. Subprocessing

  • Mint Service Desk Cloud may engage Sub-processors to support the Service, with the Customer's consent.
  • Sub-processors are required to adhere to the same data protection standards as Mint Service Desk Cloud.

6. Audit and Compliance Assistance

  • We will assist with audits and compliance checks as required by GDPR.
  • Costs of third-party audits requested by the Customer will be borne by the Customer.

7. Termination

  • This DPA terminates upon the expiration or termination of the Service Agreement.

8. Liability

  • We are not liable for any indirect, incidental, or consequential damages.
  • Our aggregate liability is limited to the amount you paid for the Services in the 6 months prior to the liability event.

9. Miscellaneous

  • Changes to this DPA must be in writing.
  • The DPA is governed by Polish law and disputes will be resolved in Polish courts.

Contact Information

For more details or concerns, contact us at



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