What are the benefits of IT Asset Management?

What are the benefits of IT Asset Management?

Effective asset management is the key to the success of all enterprises. Asset management enables you to capture, record, and maintain information that is essential for any IT organization. What exactly is asset management? What benefits does it provide? Is it worth investing in an asset management system?

What is IT Asset Management?

IT asset management, also known as ITAM, is a set of business processes that have been created to manage the life cycle and inventory of IT assets in an organization. IT asset management is one of the components of overall asset management. ITAM enables the accounting, implementation, maintenance, updating, and deletion of information. The IT asset consists of both software and equipment, including laptops, workstations, routers, switches, telephones, and computer components that require constant updating, repair, or replacement. Organizations should have full knowledge of all their assets and implementing an appropriate system in which it is possible to efficiently manage them will only help them in this.

An example of an IT asset lifecycle consists of:

- planning and budgeting,

- acquisition,

- assignment (install, move, add, change),

- optimization,

- decommission,

- disposal.

What are the advantages of the Asset Management System?

One of the main advantages of an IT asset management system is time-saving. If the end-user contacts the service point to solve the problem, the comprehensive ITAM-enriched system easily binds the name and surname to all the assets used by the user. Due to this, the service point and the Agent assigned to a specific ticket receive full information about the assets, their location, the end user's position in the organization, and the equipment used. Due to this, both sides save time, and the problem is solved efficiently and effectively.

Another advantage is the minimization of costs, as the asset management system is able to indicate which software and hardware are in use and which can be taken out ofuse. In this way, unnecessary purchases are prevented, which reduces unnecessary expenses.

Moreover, ITAM helps to systematize information and extract only the data that isaccurate, up-to-date, understandable, and relevant to the organization. Appropriate selection and optimal methods of their maintenance are one of the key elements of the ITAM approach in an organization.

The Mint Service Desk system provides asset management at the highest level. Due to its flexible structure, the software enables the storage of any data.

What Asset Management functions does the Service Desk system provide?

A comprehensive Service Desk tool for resource and notification management is the basis for the efficient functioning of enterprises, in particular those from the logistics, trade,insurance, and public administration sectors.

Asset management is one of the components of IT infrastructure management, which also includes the handling of IT incidents and service requests. The best software has unique QR codes that are assigned to each asset for easy identification. Tools for managing tickets and assets should offer the function of creating advanced structures through the use of dynamic fields responsible for linking particular categories with each other. Moreover, the Service Desk system should enable automatic discovery of assets in the organization and guarantee access to complete, accurate and up-to-date data at any time.

Mint Service Desk is a system for managing assets compliant with ITIL® 4. It guarantees all the above-mentioned functionalities and enables linking the request with the appropriate Client and resource at the level of the company or a single request.

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