What is the difference between managing a system in the cloud and implementing it on your own infrastructure?

What is the difference between managing a system in the cloud and implementing it on your own infrastructure?

When choosing a ticketing system, many companies wonder how to supervise it. Currently, employers have many different choices, and one of the most popular methods of IT software management is the cloud and implementation on their own environment in the enterprise. What exactly are these types of solutions and what is the difference between them?

What are cloud solutions?

Cloud solutions are modern services that involve providing entrepreneurs with resources, which include, among others programming environments or ready-made applications. The cloud enables the use of all functionalities offered within the system, without the need to purchase expensive servers. In this case, the customer pays for the service, and the entire infrastructure is handed over to the supplier. These types of solutions provide a number of benefits, such as:

- significant optimization and reduction of costs,

- time savings due to the dedication to the management and support of the supplier's system,

- access to resources from anywhere in the world,

- the ability to efficiently modify and manage processes,

- building a competitive advantage,

- increased productivity and optimal performance,

- security and privacy.

IT systems in the cloud are a beneficial option for both customers and suppliers, because the responsibility for operation rests with service providers, who, in turn, do not have to spend time helping to implement the system. Thanks to this solution, employers improve communication, cooperation and workflow in their organizations. The cloud also provides backup, i.e. protection against the loss of important data.

Mint Service Desk is a ticket management system that offers the option of purchasing the software and managing it in the cloud by a team of qualified programmers. The Managed offer has been designed for customers whose priority is to freely use the Mint Service Desk, without the need to spend time and resources on managing the system from the technical side.

What are the advantages and disadvantages of implementing the system into your own infrastructure?

When a company decides to host an IT system on its own infrastructure, along with independent administration, it must remember about several important aspects. First of all, the organization should take into account the costs of creating and maintaining an appropriate infrastructure, including purchase of servers, new computers, as well as the need to manage the system and solve emerging problems. In this case, the provider does not bear any administration costs for which the recipient is entirely responsible. In turn, it is also worth paying attention to the fact that in the absence of Internet access, this type of solution is definitely safer, because the system is hosted on its own infrastructure. Customers download the program at any time, install it, and have unlimited access to it for the duration of the license.

Mint Service Desk offers this type of service as an On-Premises option. The offer includes three different levels of the ticket management system: Basic, Professional and Premium, which have been created to meet all customer expectations.

Which solution is more beneficial?

There is no one specific answer to this question, it all depends on the needs and capabilities of customers. If the service users have constant problems with the Internet, then the On-Premises offer, which enables the system to be implemented on its own infrastructure, will be better suited. In turn, cloud solutions are the best option for companies that want to be sure that in the event of problems, the provider will take care of their solution. If the costs of maintaining the system on your own infrastructure are higher than its purchase, then it is also worth considering the cloud.

Our advisors responsible for the Mint Service Desk system for managing requests and resources are at your disposal and will help choose the best offer tailored to the individual needs of customers.

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