Incident Management

Incident Management

MINT SERVICE DESK

Main Features

Here are some of the main ones. There's plenty more!

Ticket types

Label your tickets from the top, identify anddifferentiate between requests and incidents.

Dynamic attributes

Create custom forms thanks to dynamicattributes, we have many types available.

Status sets

Workflows have different stages, define groupsof statuses per type and colors.

Dictionaries

Define multiple options, ranges, and criteriato enhance your dynamic attributes.

Queues

Create a structure that supports your businessneeds, assign tickets to the proper work teams.

Chat based communication

It's all about Chat., no matter what kind ofcommunication channel is on the back.

Simple & Powerful

Ticket types

Classify your tickets from the top and gather additional information with dynamic attributes.

Simple & Powerful

Dynamic attributes

Create custom forms thanks to dynamic attributes, we have many types available.

Simple & Powerful

Status sets

Processes have different stages, here you can define different states and colors per type.

Simple & Powerful

Dictionaries

Define multiple options, ranges, and criteria to enhance your dynamic attributes.

Simple & Powerful

Queues

Create a structure that supports your business needs, assign tickets to the proper work teams.

Simple & Powerful

Chat based communication

It's all about Chat., no matter what kind of communication channel is on the back..