Incident and Request
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Incident Management
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Feature Highlights
We’ve got loads of different features. These are just some of our favorites.
Ticket types

Customize your ticket labels to quickly identify between incidents and service requests.

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Custom Forms

Our wide range of attributes allow you to create unique forms for accurate and concise information gathering.

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Status Indicators

Apply colors to quickly spot the status of a ticket.

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Dictionary Creation

Create dictionaries for consistency when logging and categorizing your tickets.

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Smart Queues

Get tickets to the right team instantly by creating smart queues based on your ticket categorization.

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Instant Chat

Connect with your customers in an instant with the live chat function.

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build your own flows

Ticket Type

Customize your ticket labels to quickly identify between incidents and service requests.

find out more
create customized forms

Custom Forms

Our wide range of attributes allow you to create unique forms for accurate and concise information gathering.

ASK FOR DEMO
define your own status sets

Status Indicators

Apply colors to quickly spot the status of a ticket.

CONTACT US
apply custom dictionaries to your custom forms

Dictionary Creation

Create dictionaries for consistency when logging and categorizing your tickets.

LEARN MORE
use different queues for different departments or business units

Smart Queues

Get tickets to the right team instantly by creating smart queues based on your ticket categorization.

DEMO REQUEST
no matter what channel you use. it's always chat on your side.

Instant Chat

Connect with your customers in an instant with the live chat function.

CONTACT US

Next generation Service Desk.

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