Mint Service Desk is a combination of knowledge and experience which we have gained over the years of working in the service management field. Our Partner Program gives you the opportunity to expand your product portfolio and deliver more value to your customers.
Mint SD is no plain service desk. It contains a flexible structure needed to store the most complicated datasets of assets. In the ITIL-supported configuration, it consists of all necessary information for successful implementation of CMDB database, Change and Problem Management processes with included Service Catalog and a powerful Process Manager engine which allows you to design, deploy and monitor all processes which are needed in an organization.
Our unique approach to service management is based on the belief that everything is a product. Standard service desks have a limited basis that is aimed at ensuring that service is delivered with respect to SLA.Our outlook is that the end Customers should have the right to control how much they are willing to spend on certain additional services. On the level of Service Catalog, each customer has an option to order the additional set of defined products online in order to get a better experience of overall service. Products can be defined as better SLA parameters, additional reports or separate modules which cover fixed functionalities.
Next generation Service Desk.
