Service Level Management

MINT SERVICE DESK

Service Level Management

In MINT Service Desk you can manage the SLAs agreed with your customers based on your Service Catalog, configure Calendars for your Service Level Windows and use the Notifications to monitor the Response, Update and Solution times. Use Priorities to handle tickets properly and relate the affected Configuration Item.
Services

List and display your service catalogue to your customers so they can request and report issues better in a service-oriented environment.

Learn More
SLA

Manage your Service Level Agreements signed with your customers to measure the provided services to them, assign SLA´s to companies for specific services and priorities.

Learn More
SLA parameters

Setup your SLA’s for Response, Update and Solution times, define notifications to warn specific targets before an escalation, specify one or more ticket types and priorities for your SLA’s too.

Learn More
Calendars

Build your system based on your working hours, SLA will be related to the calendar you define to calculate properly the escalations and remaining times.

Learn More
Priorities

Define how quickly your tickets need to be solved, use priorities to manage your workload giving some attention order.

Learn More
CMDB

Thanks to its flexible structure it's quite straight forward to use Mint Service Desk AM for CMDB purposes.

Learn More
add priorities

SLA

Create an SLA for your company and edit it in every time you want!

find out more
easy to create

Services

Define the name, queue and ticket type of your Service in such an easy way.

ASK FOR DEMO
plenty of options

SLA parameters

Add a parameters, define a calendar and choose escalation times to your SLA.

CONTACT US
flexible calendar

Calendars

Define multiple options, ranges, and criteria to enhance your dynamic attributes.

LEARN MORE
Simple & Powerful

Priorities

Define priorities and create new ones!

DEMO REQUEST
MANAGE YOUR CONFIGURATION ITEMS

CMDB

It's possible to use the Asset Management module asthe base for CMDB. Thanks to Schema Creator you can build your data structure. Once you start using Service Desk - attaching certain Configuration Items to the tickets is simple and intuitive.

LEARN MORE