Mint Service Desk Cloud 1.13 introduces new preview views for key objects, improves ticket handling, and reorganizes navigation across the system. This release focuses on faster access to information, better clarity, and more efficient work with ticket lists.
🚀 New features
New preview views
New preview views have been added to consolidate essential information in a single place and reduce the time needed to review data.
Company preview
- users and roles,
- active tickets,
- basic company details.
Asset preview
- basic information and custom field values,
- assigned users,
- related tickets,
- asset history.
Contract preview
- basic information and custom fields,
- assigned companies and services,
- detailed contract parameters.
User preview
- contact details,
- ticket statistics (related, resolved, and processed tickets),
- ticket list with direct navigation to ticket details.
These views support faster decision-making without the need to switch between multiple screens.
Pending Reminder for tickets
A new reminder option is now available directly on tickets:
- reminders for required actions,
- the ability to add a note,
- improved control over tasks that require action at a specific time.
Ticket closure rules
Administrators can now define how tickets behave after closure:
- reopen a ticket when a customer replies,
- reopen a ticket with the Pending Closure status,
- fully block a ticket after closure to complete its lifecycle.
Rules can be configured separately for individual ticket types.
🎨 Interface updates
New navigation menu
A redesigned navigation layout improves access to frequently used elements:
- queue and ticket type selection has been moved to the left-hand side,
- dashboard filters are now available directly on the left, instead of being hidden under a button,
- widgets have been refreshed and are now grouped as My Views, with quick access from the navigation menu.
These changes improve ergonomics and reduce the time needed to configure views.
Quick actions on the ticket list
Quick Actions have been added to allow faster ticket management without opening ticket details.
From the ticket list, you can now quickly change:
- status,
- queue,
- assignment,
- priority,
- ticket type.
The feature is available via the three-dot menu in the last column of the ticket list.
Improved system notices
The appearance and readability of system notices have been improved to better communicate important information to both customers and agents.
🛠️ Fixes and stability
Version 1.13 also includes minor optimizations and technical improvements that enhance system stability and overall performance.
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