The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
Static and dynamic content editing
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
How to customize formatting for each rich text
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
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We are thrilled to introduce Mint Service Desk Cloud 3.3.5! This release is packed with powerful new features and enhancements that empower teams to work smarter, manage tickets more effectively, and customize the system to fit diverse organizational needs. Let’s dive into what’s new!
🚀 New Features
Time Tracking Module
Keep precise records of how much time your team spends on each ticket. The new Time Tracking module allows agents to:
Log time manually or via timers directly from ticket views.
Monitor time entries for transparency and reporting.
Improve cost management and resource allocation.
Perfect for organizations that need to track billable hours or analyze workload distribution across support teams.
Reports Module
Data-driven decisions are easier than ever. The new Reports module lets you:
Make data-driven decisions with the brand-new Reports module. You can now:
create and customize reports on tickets, agent performance, SLA compliance, and more,
send reports directly to a client’s email with a single click,
export reports in XLSX and CSV formats for further analysis.
Gain deep insights into your support operations and quickly identify areas for improvement.
Email Filters in Admin Settings
Manage incoming email traffic with precision:
Define rules based on sender, subject line keywords, or regular expressions (regex).
Automatically assign tickets to queues, set ticket types, or apply custom tags based on email attributes.
Reduce manual work and ensure tickets reach the right teams faster.
Kanban Board on Ticket Dashboard
Visualize your ticket workflow with a flexible Kanban board:
Drag and drop tickets between statuses for quick updates.
See workload distribution across different stages at a glance.
Customize to match your team’s processes.
The Kanban view makes it easier to prioritize work and track progress in real time.
Identity Providers Module
Simplify user management and boost security with Identity Provider integrations:
Connect Mint Service Desk Cloud to external identity providers (e.g., Azure AD, Okta, Google).
Enable Single Sign-On (SSO) for seamless user access.
Centralize authentication and streamline onboarding for large teams.
New Language Support
We’re making Mint Service Desk Cloud more accessible than ever. The platform is now fully localized in:
Spanish
French
German
Dutch
Italian
Portuguese
Ukrainian
Empower your international teams to work comfortably in their native language.
Visual Improvements
Refreshed color palette for buttons, enhancing visual clarity and ensuring better contrast across different themes.
Redesigned sidebar for a cleaner look and smoother navigation, improving usability for both new and experienced users.
Other Enhancements and Stability Improvements
Alongside these new features, this release includes various minor optimizations and under-the-hood improvements to ensure better stability, security, and performance across the platform.
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