service desk and asset managemenT

Start enjoying
your service desk!

Mint Service Desk is the first ITSM Software that brings you functionalities
of enterprise size platforms for a reasonable budget.
‍

ask for an offer

itsm software on-premises

What's inside?

Incident Management

Intuitive ticket design allows you to handle your incidents with ease. Relate similar tickets for quicker response and resolution.

Asset Management

Fully customizable; create any category you need. Link assets to incident and problem tickets to quickly understand impact across your estate.

Knowledge base

Share your knowledge with other agents. It's simple.

Service Requests

Ticket labels allow you to split your tickets between service requests and incidents. Easily report on your service desk numbers and create unique ticket forms for each type of request.

Custom Forms

Choose from our wide range of attributes to create unique forms for your service desk and collect all the information your analysts need from the get-go.

Customized Communication

Reach your customers the way they want with social media and email integration

Advanced SLA

Advanced management options for services and service level agreements.

Instant Chat

Connect with your customers in an instant with the live chat function.

Our customers

Over 1000 installations!

Our Customers come from different backgrounds and markets. There's one thing that they have in common. They were all looking for the ITSM Software that could be installed on their infrastructure and which they could customize upon the needs. We are proud to be their partner and we look towards meeting you!

cloud ready

How do we work?

Workshop

For more complex implementations we need to make sure we understand each other in terms of requirements and architecture.

Implementation

Once we are on the same page with requirements we can kickoff the implementation project. In some cases, Custom Development can be performed to adjust the system to your needs.

User and Admin Training

After successful delivery of your new ITSM software, we will conduct live or remote training sessions.

Support

To ensure smooth operations we provide support for theimplemenent system.

DEMO REQUEST

ITSM SOFTWARE on-premises

Service desk and asset management finally combined

Service desk life is made simple with all essential information you need about your tickets and the assets related to them found in one place. Want to try it out? Why not get in touch today for a free demo to discover what Mint Service Desk can do for you.

our blog

What's new?

Check out our latest updates. Find out what's going on!

How Can Automation Help to Reduce the Growing Pressure Within IT Service Management?

Why Is Automation on the Rise in ITSM?

Mint Service Desk 2.8.6. Released

AI technology isn’t just something you can switch on, sit back and watch the results come in. You’ve got to work hard to make it work for you and this is where many organizations are already on the backfoot.At Mint Service Desk we understand that there are multiple ways for an organization to prepare itself for the arrival of AI in ITSM, so, we thought we’d go over a few of the top ones to help get you started.

Al Is Comming to ITSM – Are You Ready?

Start enjoying
your service desk!

What's inside?

Over 1000 installations!