ITSM & ESM · on-prem or cloud

Enterprise-grade service desk. Without the enterprise headache.

Everything you'd expect from a full ITSM/ESM platform — SLA, assets, automation, AI — at a price and simplicity that actually fits your team. Deploy on your servers or in the cloud.
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No hidden costs
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AI in Mint Service Desk
The built-in AI module reduces response times and lightens your team’s workload: it generates summaries, suggests replies, and supports onboarding. Everything runs inside your own infrastructure, fully compliant with your security policies and without sending any data outside your organization.
ITSM-class service desk
One platform for tickets, assets, and services. ITIL-based standards, full auditability, and solutions designed for both large enterprises and smaller teams.
CUstomer portal

One easy place to ask — for IT, HR, admin,
or finance

Employees pick a request type, fill in a simple form, and see what's happening with it — no need to know who to email or which queue it belongs to.

Not just for IT

The same portal works for HR, admin, and finance too. Whatever department runs on Mint, employees get one familiar place to ask.

See where things stand, anytime

No more "did you get my request?" emails. Employees check their dashboard and know right away.

Simple forms, not guesswork

Each request type has its own short form, so employees know exactly what to fill in — and agents get everything they need from the start.

Easy to find what you need

Requests are grouped into clear categories, so employees don't have to ask around before submitting.

Works even without extra access

Employees can submit a request through the portal even if they don't have direct access to the system behind it.

Same experience, Cloud or On-Premises

However Mint is deployed, the portal feels and works the same for everyone.

Customer Portal
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Mint Customer

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Portal structure

Administration & Facilities
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Trusted ITSM/ESM Platform

Why growing teams choose Mint Service Desk?

What sets us apart

Your data — and your AI — never leave your walls

Built-in AI summarizes tickets and drafts replies, running on your own servers. Nothing sent to anyone else's cloud.

Every ticket in one place

Less chaos, faster responses, nothing slipping through the cracks.

SLAs you can actually keep

Realistic priorities and timelines — no missed deadlines, no finger-pointing.

Full control over your assets

Know what you own, where it is, and who's using it — at any moment.

A knowledge base that answers for you

Self-service answers for your team and customers, so the same question isn't asked twice.

Integrations that just connect

Email, CRM, AD, and the tools you already run. Connect and go.

Tickets and assets on a live map

See where everything is, then locate and dispatch the nearest technician faster.

Trusted for years

Our clients are our best reference. Mint Service Desk has been evolving for over 10 years and has become a proven platform that helps organizations build their competitive advantage.
‍
14+
years on the ITSM market
96%
customer satisfaction rate
98%
renewal rate among clients
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Capterra score 4.8
From the first conversation to system launch

How we work?

It all starts with a conversation and an initial problem assessment.
Trust is built over years. Mint Service Desk is a proven service desk–class platform, successfully implemented both in Poland and abroad. We’re proud that our solution helps clients eliminate communication chaos and take full control over end-customer satisfaction.
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Consultation
We learn your processes, needs, and challenges.
Demo & Trials
We show you the system in action and give you access to a trial version.
Implementation & Training
We configure Mint Service Desk for your company and teach your team how to use it.
Onboarding Support
We stay close during the first weeks, helping you quickly master everyday workflows.
Continuous Technical Support
You get access to our support team, which responds to issues and continuously improves the system.

Our Technology Partners

baramundi
Automatically sync hardware and software inventory from baramundi into every ticket — no manual lookups, no outdated records.
Learn more →
Lansweeper
Pull live network discovery data straight into Mint. Agents see exactly what's connected before they touch a ticket.
Learn more →
Who is Mint Service Desk for?

Where does Mint Service Desk work best?

Logistics

Manage distributed IT assets, optimize technician routing, and track equipment across your entire logistics network with native GIS integration.

Retail

Managing complaints and warranty processes are areas where Mint Service Desk shows its full potential.It helps teams resolve issues faster, stay organized, and deliver a consistent customer experience across all locations.

Manufacturing

The contract management module, combined with linked assets and individual SLAs, supports the operational model of distribution and production companies.It enables smooth collaboration with partners and customers, while ensuring full warranty tracking and service control for specific products.

Public sector

On-premise, air-gapped deployment with full data sovereignty. Enterprise AI automation that meets the strictest security and compliance requirements.
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Customer Reviews

Professionals choose Mint Service Desk to work faster and more efficiently.

Flexible and easy to use, with tons of features at a reasonable implementation cost.I’ve worked with many systems, and Mint SD was a very pleasant surprise.
J F B.
Programme Manager
We migrated from another platform and honestly regret not doing it sooner.Mint has proven to be a stable solution with excellent support. Highly recommended.
Tomasz K.
Consultant
A flexible and easy-to-use ITSM solution.I’m very satisfied and would recommend it to any team that needs a reliable helpdesk system.
Tomasz G.
CEO
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