ITSM Software Privacy Policy

ITSM Software Privacy Policy

Please review our Privacy Policy, which along with the Terms of Service, forms the Agreement between you and Mint Service Desk Cloud Cloud S.A. (referred to as "Company", "Mint Service Desk Cloud Cloud", or "We").

This Privacy Policy explains how we process, collect, and use your personal information through our Website and Service.

By using our services, you agree to this Privacy Policy and the processing of your personal data as described herein.

1. Scope

This policy applies to all data processed by Mint Service Desk Cloud, including data that identifies individuals (Personal Data). We may revise this policy at any time, and your continued use of our services constitutes acceptance of these changes.

2. Information Collected

  • Personal Data: Includes name, email address, contact details.
  • Non-personal information: Includes browser type, visited web pages, and interactions with our services.
  • You may need to provide your email address for downloading materials or using certain features on our Website or Blog.

3. Purpose of Data Collection

  • We collect data to provide and maintain our services, personalize user experiences, and for promotional purposes.
  • Processing your Personal Data is necessary for setting up accounts, processing payments, and maintaining services.
  • We do not sell your Personal Data without your consent. Data may be shared with authorized sub-processors for service provision.

4. Use of Collected Information

  • Information helps us improve our services and respond to user needs.
  • We send periodic updates about new functionalities.
  • Data processing is necessary for service functionality and customer support.

5. Data Access

  • We access Personal Data and general numerical information for service provision and statistical purposes.
  • Customer support and technical teams may access accounts to resolve issues or perform maintenance.

6. Data Updates and Removal

  • Users can update their Personal Data through the service interface or by contacting us.
  • Email subscribers can manage their subscription preferences through provided links.

7. Data Sharing

  • We do not share your Personal Data with third parties except trusted sub-processors who assist in operating our services.
  • We may disclose data to comply with legal requirements.

8. Data Protection and GDPR Compliance

  • Personal Data is processed transparently, and security measures are in place to protect it.
  • Users have rights under GDPR, including data access, rectification, and deletion.

9. Cookies and Tracking

  • We use cookies and tracking technologies to enhance user experiences and analyze website effectiveness.
  • Users can manage cookie preferences and tracking through their browser settings.

10. Policy Updates

  • We may update this policy as needed. Changes will be posted on our Website.

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at support@mintsd.com or our company address.

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