AI On-Premises in Service Desk: A Secure Standard for IT Operations Automation

Artificial intelligence is no longer an experimental technology reserved for innovation labs. It has become a practical tool supporting everyday work in IT teams. Organizations around the world are looking for ways to improve ticket handling efficiency, reduce response times, and raise the quality of communication with users. At the same time, awareness of data security risks is growing, along with the need to maintain full control over information processed within ITSM systems.