Mint Service Desk Cloud 1.15
Cloud 1.15

Mint Service Desk Cloud 1.15

Release type: Process automation

Mint Service Desk Cloud 1.15 introduces the Automation module, allowing administrators to automate repetitive actions and configure rules based on events or schedules.

🚀 New features

Automation module

Administrators can now create automation rules that perform predefined actions without manual intervention.

Automation can be triggered in two ways:

  • by events occurring in the system,
  • according to a defined time schedule.

Each rule can include a trigger, conditions that determine when it should apply, and actions to be performed automatically. Mint Service Desk documentation distinguishes between event-based automation and time-triggered automation.

Automation can be used to support processes such as:

  • assigning tickets,
  • changing ticket status or priority,
  • updating selected ticket fields,
  • performing actions when predefined conditions are met,
  • running actions according to a schedule.

This reduces repetitive manual work and makes it easier to standardize ticket handling processes.

🛠️ Fixes and stability

Version 1.15 also includes minor technical improvements and optimizations that improve system stability and overall performance.

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